Q: How can we guarantee quality?
A: We always provide a pre-production sample before mass production and conduct a final inspection before shipment to guarantee the highest quality standards.
Q: What are your trading and payment terms?
A:
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A options are also available.
2) Lead time: Normally 20-25 days after the deposit is received.
3) Sample policy: Samples are always available for each model and can be ready in 7-15 days once payment is received.
4) Discounts: We offer discounts for large quantity orders.
Q: What services do you offer?
A: We reply to inquiries within 12 hours. We provide well-trained and experienced staff to assist in fluent English. We support OEM & ODM services to customize and design racking products, backed by professional engineers providing optimal solutions.
Q: What is the purchase process?
A: Design drawing → Confirm drawing → Quotation → PI → Confirm PI → Arrange 30% deposit → Manufacture → QC inspect → Pay balance → Shipping.
Q: What are your operational advantages?
A: We accept payment terms of O/A 40-60 days. We support fast delivery for urgent orders. We offer competitive direct factory prices and a two-year warranty under which broken parts can be replaced.
Q: Do you have a Minimum Order Quantity (MOQ) limitation?
A: No, but larger quantities secure better pricing. For regular products, we recommend an order quantity that fits at least one 20ft container (approx. 15 tons) for shipping efficiency.
Q: How is the tooling fee for opening new molds charged?
A: For production requiring custom tooling, the mold-opening cost is charged prior to the first order. This cost will be partially or fully refunded once orders reach a specified quantity.
Shibang Steel
