Founded in 2008, we are a professional supplier in designing, manufacturing, selling and one-stop warehouse solutions. Our products include shelving, storage racking and metal materials. We have achieved strong performance in domestic market, ranking as a top seller on e-commerce platforms with an annual sales value of nearly 300 million. Our products are exported to the USA, Europe, South Asia and Africa. Welcome to visit our factory.
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Frequently Asked Questions
Q: What are your trading and payment terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
2) Lead time: Normally 20-25 days after deposit received.
3) Sample policy: Samples are always available for each model and can be ready in 7-15 days once payment is received.
Q: How can I arrange delivery for my goods?
1) Sea freight: We will update sea freight shipping rates once we know your destination seaport.
2) Client designated agent: Please provide us with the contact details of your shipping agent, and we will coordinate and arrange the delivery.
Q: What services do you offer?
1) Your inquiry related to our products or prices will be replied within 12 hours.
2) Well-trained and experienced staff will answer all your inquiries in fluent English.
3) OEM & ODM support: We can help design any of your customized racking requirements.
4) We have highly experienced professional engineers to create the best storage solutions.
Q: What is the process for purchasing customized products?
The purchasing process is as follows:
Design drawing → Confirm drawing → Quotation → PI → Confirm PI → Arrange 30% deposit → Manufacture → QC inspect → Pay balance → Shipping.
Q: Do you have a Minimum Order Quantity (MOQ) limitation?
No, we do not have strict MOQ limits, but larger order quantities come with better pricing. We recommend the order quantity for regular products to fit at least one 20ft. container (which is about 15 tons) to optimize shipping costs.
Q: How do you guarantee product quality?
We always produce a pre-production sample before starting mass production, and we perform a final inspection on all goods before shipment.
Shibang Steel
