Q What's your trading terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
2) Lead time: Normally in 20-25 days after deposit received.
3) Sample policy: Samples are always available for each model. Samples can be ready in 7-15 days once payment received.
4) Discounts: We offer good discount for large quantity.
Q How can I delivery my goods?
1) Sea freight: We will update sea freight once we know your sea port where goods will be delivered.
2) Agent designated by client: Please tell us the contact detail of your shipping agent and we will arrange to deliver the items.
Q What is your service?
1) Your inquiry related to our products or price will be replied in 12 hours.
2) Well-trained and experienced staffs to answer all your inquiries in fluent English.
3) OEM & ODM: any your customized racking we can help you to design product.
4) We have very experienced professional engineers to make best solutions.
Q What is the process to purchase your product?
Design drawing
→
Confirm drawing
→
Quotation
→
PI
→
Confirm PI
→
30% Deposit
→
Manufacture
→
QC Inspect
→
Pay Balance
→
Shipping
Q What's your advantage?
1) Payment: We can do O/A 40-60 days.
2) Lead time: Rush order we can fast delivery.
3) Factory price: Factory direct sale competitive price.
4) Warranty: Two years warranty, the broken parts will be replaced and sent to you.
Q Do you have MOQ limits and how are tooling fees charged?
MOQ: No MOQ limit, but a larger quantity comes with a better price. We recommend ordering regular products to fit at least one 20ft container (approx. 15 tons) for safety and cost efficiency.
Tooling Fee: For custom toolings, we charge the cost before the first order for opening a new mold, and the cost will be partially or fully refunded after a certain quantity of orders.
Shibang Steel
