Q: What’s your trading terms?

1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
2) Lead time: Normally in 20-25 days after deposit received.
3) Sample policy: Samples are always available for each model. Samples can be ready in 7-15 days once payment received.
4) Shipping port: Chinese ports.
5) Discounts: We offer attractive discounts for large volume orders.

Q: How can I arrange delivery for my goods?

1) Sea freight: We will provide updated sea freight rates once we know your destination seaport.
2) Designated agent: If you have a shipping agent, please share their contact details, and we will coordinate the delivery.

Q: What services do you offer?

1) Prompt Reply: Inquiries related to our products or pricing will be answered within 12 hours.
2) Professional Team: Well-trained and experienced staff to address all inquiries in fluent English.
3) OEM & ODM: We design custom racking systems tailored to your specific requirements.
4) Engineering Expertise: Experienced professional engineers to deliver optimal warehouse solutions.

Q: What is your competitive advantage?

1) Flexible Payment: We can offer O/A 40-60 days terms.
2) Fast Delivery: Rush orders can be processed with expedited manufacturing schedules.
3) Direct Pricing: Factory-direct sales ensuring highly competitive prices.
4) Warranty: A two-year warranty with free replacement parts shipped to you for any quality issues.

Q: Do you have a Minimum Order Quantity (MOQ) limitation?

A: No, we do not enforce strict MOQ limits. However, higher volumes qualify for better pricing. We typically recommend order quantities that fit at least one 20ft container (approximately 15 tons) for regular products to optimize shipping costs.

Q: How do you guarantee product quality?

A: We always provide a pre-production sample before starting mass production, and we conduct a strict final inspection of all items prior to shipment.