Q: What are your trading and payment terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
2) Lead time: Normally 20-25 days after deposit received.
3) Sample policy: Samples are always available for each model and can be ready in 7-15 days once payment is received.
4) Shipping port: Standard major ports in China.
Q: How can I arrange the delivery of my goods?
1) Sea freight: We will calculate and update sea freight options once we know your destination port details.
2) Client-designated agent: Please share the contact details of your shipping agent, and we will coordinate the delivery process.
Q: What services do you offer?
1) Your inquiries will be replied to within 12 hours.
2) Experienced staff to answer all your inquiries in fluent English.
3) OEM & ODM support for customized racking systems based on your designs.
4) Professional engineers to develop optimal storage solutions.
Q: What is the step-by-step process to purchase your product?
Design drawing → Confirm drawing → Quotation → Proforma Invoice (PI) → Confirm PI → Arrange 30% deposit → Manufacture → Quality Control (QC) inspection → Balance payment → Shipping.
Q: What are your primary advantages?
1) Flexible payment: We can support O/A terms of 40-60 days.
2) Lead time: Expedited options for urgent orders.
3) Factory direct price: Highly competitive pricing straight from the manufacturer.
4) Warranty: Two-year warranty with free replacement of damaged components.
Q: Do you have a Minimum Order Quantity (MOQ) limitation?
No, there is no strict MOQ limitation. However, higher order volumes offer better pricing. We recommend an order size that fits at least one 20ft container (approximately 15 tons) for optimal shipping costs.